Terms & Conditions
Effective: October 22, 2017
How we gather information from users
How we collect and store information depends on the page you are visiting, the activities in which you elect to participate in and the services provided. For example, you may be asked to provide information when you when you make a purchase. Like most Web sites, Fibolica.com also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit.
The Types of Personal Information We Collect and How We Use It
During registration you are required to give us your name, email address and a password. We use this information to create your account, send you monthly newsletters which you may opt-out of at any time by following the unsubscribe instructions located at the bottom of each communication or by logging into your account and deselecting the box, and contact you about the services in which you have expressed interest.
If you purchase a product from us, we request certain personal information from you on our order form. You must provide contact information (such as a name, email and shipping address) and financial information (such as a credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Based upon the personal information you provide us, we will send you a welcoming email to verify your account information and a newsletter sign up verification email. We will also communicate with you in response to your inquiries, to provide the services you request, and manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
If you choose to use our referral service to tell a friend about our site, we will ask for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of the referral program.
Your friend may contact us at email@example.com to request that we remove this information from our database.
Like other web sites, we collect information to enhance your visit. We respect your privacy and do not share your information with anyone.
Aggregated Information (information that does not personally identify you) may be used to enhance user experience. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive).
Who We May Share Your Information With
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, processing your payment, or offering customer services. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your information as required by law, such as to comply with a subpoena, or similar legal process, in response to a court order, at other times when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request,, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Customers are responsible to pay any delivery charges, duties and taxes incurred to return their purchase. We suggest using your local postal service or a courier.
Please label your package with the Transaction ID # provided to you and return your package to:
3601 Highway 7 East, Suite #400
Markham, Ontario, L3R 0M3
Your refund will be processed within 24 hours of us receiving your package.
Fibolica.com does not knowingly collect Personally Identifiable Information from or about children under 13.
Access to Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete inaccuracies, or request deletion of your by emailing us at firstname.lastname@example.org. We will respond to your access request within 30 days.
We will retain your information for as long as your account is active as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We post customer reviews/video reviews on our Web site which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial/video. To request removal of your personal information or video from our reviews, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We use [both] session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.
When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personal information.
Changes to this Policy
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
3601 Highway 7 East, Suite #400
Markham, Ontario L3R 0M3